Who We Are

borasynlev is a financial education provider based in Horsley, Wollongong NSW 2530, Australia. We offer learning programs designed to improve financial literacy and decision-making skills. When we refer to "we," "us," or "our" in this document, we mean borasynlev and its associated educational services.

You can reach us at info@borasynlev.com or +61283166600 if you have questions about how we handle your information.

Information We Collect

Information You Provide Directly

When you enrol in our programs or contact us, you might share:

• Your name, email address, phone number, and postal address
• Payment details when you register for courses
• Educational background and learning preferences
• Questions or feedback you submit through our contact forms
• Assignment submissions and course participation data

Information Collected Automatically

Our website collects certain technical information when you visit:

• IP address and approximate location
• Browser type and operating system
• Pages you visit and time spent on our site
• Referring website and search terms used
• Device identifiers and screen resolution

We use standard web technologies like cookies and similar tracking tools to gather this data. You can adjust your browser settings to block cookies, though some site features may not work properly if you do.

How We Use Your Information

We process your personal data for specific purposes related to our educational services:

• Course Delivery: To enrol you in programs, send learning materials, track your progress, and issue certificates
• Communication: To respond to your enquiries, send course updates, and share relevant educational content
• Payment Processing: To handle transactions and maintain financial records
• Service Improvement: To analyse how students use our platform and identify areas for enhancement
• Legal Compliance: To meet our obligations under Australian education and business regulations
• Security: To protect against fraud, unauthorized access, and other security threats

We rely on several legal bases for processing your information under Australian privacy law, including your consent, contract performance, and our legitimate interests in operating an effective educational service.

Sharing Your Information

We share your data only when necessary and with appropriate safeguards in place:

Service Providers

We work with trusted third-party companies that help us run our business. These include payment processors, email service providers, web hosting companies, and learning management system platforms. These providers access your information only to perform specific tasks on our behalf and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. This includes situations where disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If borasynlev merges with another organization or sells its assets, your information may transfer to the new entity. We would notify you before this happens and inform you of any changes to how your data is handled.

We don't share your information with marketing partners or sell it to data brokers. Any data sharing occurs under strict confidentiality agreements.

Data Security Measures

We take protecting your information seriously and implement multiple security layers:

• Encryption of sensitive data both in transit and at rest
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure authentication protocols for staff accessing systems
• Regular backups stored in secure, geographically separate locations
• Incident response procedures for potential data breaches

While we use industry-standard security practices, no system is completely invulnerable. We continuously monitor and update our security measures to address emerging threats.

Data Retention Periods

We keep your information only as long as needed for the purposes described in this policy:

When we no longer need your data, we securely delete or anonymize it. Some information may be retained in backup systems for a limited additional period before permanent deletion.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this within 30 days of your request, free of charge for the first copy.

Correct Inaccurate Data

If information we hold is wrong or outdated, let us know and we'll update it promptly. You can often make these changes yourself through your student account.

Request Deletion

You can ask us to delete your personal information in certain circumstances. We'll honour these requests unless we have a legitimate reason to retain the data, such as legal obligations or ongoing contract requirements.

Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time. This won't affect processing that occurred before you withdrew consent.

Object to Processing

You can object to how we use your information for direct marketing purposes. We'll stop immediately. For other processing activities, we'll assess your request and explain our decision.

Data Portability

You can request your data in a structured, commonly used format to transfer to another service provider.

To exercise any of these rights, email us at info@borasynlev.com or call +61283166600. We'll verify your identity before processing your request and respond within the timeframes required by Australian law.

International Data Transfers

We primarily store and process your data within Australia. However, some of our service providers operate servers in other countries, which means your information might be transferred internationally.

When this happens, we ensure these transfers comply with Australian privacy law. We use standard contractual clauses, verify that recipient countries have adequate data protection laws, or rely on other approved transfer mechanisms.

If you're concerned about where your data is stored, contact us for more specific information about our current data hosting arrangements.

Children's Privacy

Our services are designed for adults seeking financial education. We don't knowingly collect information from individuals under 18 years of age without parental consent.

If we discover we've inadvertently collected data from a minor without proper consent, we'll delete it promptly. Parents or guardians who believe we may have information about their child should contact us immediately.

Marketing Communications

We may send you educational content, course announcements, and relevant financial literacy resources if you've consented to receive marketing communications.

Every marketing email includes an unsubscribe link. You can also opt out by logging into your account settings or contacting us directly. Even if you unsubscribe from marketing, we'll still send essential service-related messages about courses you're enrolled in.

We don't send unsolicited communications to people who haven't requested information from us or enrolled in our programs.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These small files help us remember your preferences and understand how you use our site.

We use several types of cookies:

• Essential Cookies: Required for the website to function properly, including security features and access to secure areas
• Performance Cookies: Help us understand visitor behaviour and identify technical issues
• Functionality Cookies: Remember your preferences and personalize your experience
• Analytics Cookies: Provide insights into how people use our site so we can improve it

You can control cookies through your browser settings. Blocking certain cookies may affect your ability to use some features of our website.

Third-Party Websites

Our website may link to external sites that aren't operated by borasynlev. We're not responsible for the privacy practices of these third-party websites.

When you click a link to another site, we encourage you to review their privacy policy. This document applies only to information collected through our own website and services.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top of this page shows when the policy was most recently revised. We encourage you to check this page occasionally to stay informed about how we protect your information.

Continued use of our services after policy changes indicates your acceptance of the updated terms.

Privacy Complaints

If you believe we've mishandled your personal information or breached Australian privacy law, you have the right to lodge a complaint.

Start by contacting us directly at info@borasynlev.com. We'll investigate your concern and respond within 30 days. Our process includes:

• Acknowledging receipt of your complaint within 7 days
• Investigating the matter thoroughly and impartially
• Providing a written response explaining our findings and any corrective actions
• Working with you to resolve the issue to your satisfaction

If you're not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC). Visit oaic.gov.au or call 1300 363 992 for information about lodging a formal complaint.